FAQs
1. Where do you ship?
We proudly ship to Australia, New Zealand, the United States, and the United Kingdom, offering free shipping on all orders to these regions.
2. What is the estimated delivery time?
Due to very high demand and order volume, orders are typically processed within 1-3 business days, with delivery taking between 7 to 35 business days, depending on your location.
3. How safe are Vysora products for all users?
We prioritise quality and safety, but please follow the usage instructions carefully. Disclaimer: Use all products at your own risk. We are not liable for any adverse effects or results.
4. Can I use your products if I have sensitive skin?
If you have sensitive skin or specific conditions, we recommend consulting a healthcare professional before trying new products. Always perform a patch test first.
5. What is the return policy for Vysora products?
We accept returns within 30 days of receiving your item, with customers responsible for return shipping costs. Replacements or full refunds are available for items that arrive with significant damage or defects. For issues like minor color variations, returns may not be accepted. In rare cases of undelivered items, additional documentation may be required to confirm non-delivery. We recommend alternatives like store credit or replacements to avoid lengthy international shipping times. Please email all enquiries to contact@vysora.com.
6. How should I store my Vysora products?
To maintain their effectiveness, store products in a cool, dry place away from direct sunlight.
7. Are Vysora products suitable for pregnant or nursing individuals?
If you are pregnant or nursing, we recommend consulting your healthcare provider before using any new skincare products.
8. What should I do if my order is damaged or incorrect?
If your order arrives damaged or incorrect, please contact our customer support team within 7 days of receipt, and we will assist you promptly. Please email all enquiries to contact@vysora.com.
9. What should I do if my order is delayed?
If your order is delayed beyond the estimated delivery time, please contact us via email: contact@vysora.com, and we will assist you in tracking it down.
10. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options for your convenience.
11. How often should I use Vysora devices?
Usage frequency varies by product. Please refer to the included instructions for specific recommendations tailored to each device.
12. Are your products suitable for all skin types?
Most of our products are formulated for all skin types. If you have specific concerns, consulting a skincare professional is advisable.
13. Can I order products in bulk?
Yes, we offer bulk purchasing options. Please contact customer support via email on contact@vysora.com for more information.
15. How can I reach customer support?
You can contact our customer support team at contact@vysora.com. We aim to respond within 24-48 hours.